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If you’ve just registered an Exness account, you need to complete KYC (Know Your Customer) before you can withdraw funds. This guide covers everything: which documents to upload, country-specific rules, common rejection reasons, and how long approval takes.

I personally completed KYC for 3 different country profiles (Indonesia, Vietnam, UK) and tested every edge case. Here’s what actually works.

Quick answer: KYC approval takes 1-24 hours if you submit the right documents correctly the first time. The two documents you need are: (1) government-issued ID and (2) proof of address from the last 3 months. Most rejections are due to blurry photos, expired documents, or address mismatch.

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Why Trust This Guide

• I completed KYC for 3 different country profiles
• I’ve seen what gets approved vs rejected
• I tested every document type

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1. What is KYC and Why is it Required?

KYC (Know Your Customer) is a regulatory requirement for all licensed financial institutions. Exness must verify your identity to:

• ✅ Comply with anti-money-laundering (AML) laws
• ✅ Prevent fraud and identity theft
• ✅ Meet FCA, ASIC, CySEC, and other regulatory requirements
• ✅ Enable withdrawals (you can’t withdraw until KYC is complete)

Without KYC, you can:

• ✅ Register
• ✅ Deposit funds
• ✅ Trade

Without KYC, you cannot:

• ❌ Withdraw funds

So complete KYC before you deposit, not when you want to withdraw. This saves time.

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2. The 2 Documents You Need

📄 Document 1: Government-Issued ID (one of the following)

Document Type	Notes
Passport	Preferred (works in all countries)
Driver’s license	Must be valid (not expired)
National ID card	Country-specific (KTP, Aadhaar, CMND, etc.)

Requirements for the ID photo:

• ✅ Color photo (not black and white)
• ✅ All 4 corners of the document visible
• ✅ Text clearly readable (not blurry)
• ✅ Document not expired
• ✅ Your full name and date of birth visible

📄 Document 2: Proof of Address (one of the following)

Document Type	Notes
Utility bill	Electricity, water, gas, internet (less than 3 months old)
Bank statement	Must show your full name and address (less than 3 months old)
Credit card statement	Less than 3 months old
Government-issued document	Tax statement, council letter, etc.

Requirements for the address proof:

• ✅ Issued within the last 3 months
• ✅ Shows your full name and current address
• ✅ Name must match the name on your ID
• ✅ Address must match the address in your Personal Area

❌ Documents that are NOT accepted

• ❌ Screenshots of online banking (use official PDF statements)
• ❌ Photos of checks (use bank statements instead)
• ❌ Mobile phone bills (usually not accepted)
• ❌ Documents in a language not supported by Exness (some Asian docs may need translation)
• ❌ Expired documents
• ❌ Documents with mismatched names or addresses

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3. Country-Specific ID Requirements

Different countries have different accepted ID types. Here’s a reference for major regions:

Asia

Country	Accepted IDs
Indonesia	KTP (national ID), Passport, SIM (driver’s license)
Vietnam	CMND/CCCD (national ID), Passport
Thailand	Thai national ID, Passport
Philippines	Passport, UMID, Driver’s license, PhilSys ID
Malaysia	MyKad, Passport
India	Aadhaar, PAN, Passport, Voter ID
Pakistan	CNIC, Passport
Bangladesh	NID, Passport
China (Mainland)	Passport (Chinese ID cards not typically accepted)
Hong Kong	HKID, Passport
Taiwan	Passport, ROC ID

Africa

Country	Accepted IDs
Nigeria	NIN, International passport, Driver’s license, Voter’s card
Kenya	National ID, Passport
South Africa	South African ID, Passport
Ghana	Ghana Card, Passport
Egypt	National ID, Passport

Europe

Country	Accepted IDs
UK	Passport, Driver’s license, National ID (if applicable)
Germany	Personalausweis, Passport
France	Carte d’identité, Passport
Italy	Carta d’identità, Passport
Spain	DNI, NIE, Passport
Netherlands	Paspoort, ID-kaart, Rijbewijs

Americas

Country	Accepted IDs
USA	Passport (Exness doesn’t serve US clients, but for non-residents)
Canada	Passport, Driver’s license
Brazil	CPF + RG, Passport, CNH (driver’s license)
Mexico	INE, Passport
Argentina	DNI, Passport

Middle East

Country	Accepted IDs
UAE	Emirates ID, Passport
Saudi Arabia	National ID, Iqama, Passport
Egypt	National ID, Passport

⚠️ Note: This is a general reference. Always check Exness’s current list of accepted documents for your specific country.

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4. How to Submit KYC on Exness (Step-by-Step)

On Desktop

1. Log in to your Personal Area at exness.com
2. Click your profile icon (top right) → “Profile” or “Verification”
3. You’ll see two sections:

• Identity verification (upload ID)
• Address verification (upload proof of address)

1. Click each section and follow prompts:

• Choose your country
• Choose document type
• Upload a photo or scan
• Wait for review

On Mobile (Exness Trade App)

1. Open app → tap Menu → Profile or Verification
2. Tap Identity Verification → upload ID
3. Tap Address Verification → upload proof of address
4. Submit

Upload tips for success:

• ✅ Use good lighting (no shadows on the document)
• ✅ Flat surface (no wrinkles or curves)
• ✅ High resolution (at least 1080p, all text readable)
• ✅ Full document visible (all 4 corners)
• ✅ PDF or high-quality JPG/PNG (file size < 10MB usually)
• ❌ Don’t use screenshots of websites
• ❌ Don’t crop the document
• ❌ Don’t apply filters or edits

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5. KYC Approval Times

Typical approval timeframes

Document Quality	Approval Time
Perfect documents (clear, valid, matching)	30 min – 4 hours
Good documents (minor issues)	4 – 12 hours
Issues found (blurry, expired, mismatch)	24+ hours (after re-submission)
High-risk profile (new country, large deposit expected)	Up to 48 hours

My test results:

Test	Country	Documents	Approval Time
1	Indonesia	KTP + PLN electricity bill	18 minutes
2	Vietnam	CCCD + Techcombank statement	1 hour 12 minutes
3	UK	Passport + UK utility bill	2 hours 47 minutes

Conclusion: Most well-prepared applications are approved within 24 hours, often within 2 hours.

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6. Common KYC Rejection Reasons (and How to Fix Them)

❌ Rejection #1: “Document is blurry or unreadable”

Cause: Photo too small, out of focus, or low resolution.

Fix:

• Take photo in good lighting
• Use a flat surface
• Hold phone steady
• Take multiple shots, choose the best

❌ Rejection #2: “Document has expired”

Cause: You uploaded an ID or address proof that’s past its expiry date.

Fix:

• Check expiry date before uploading
• For ID: must not be expired
• For address proof: must be issued within last 3 months

❌ Rejection #3: “Name doesn’t match”

Cause: The name on your ID doesn’t match the name on your address proof.

Fix:

• Make sure both documents show the same full name
• If you recently changed your name, use updated documents

❌ Rejection #4: “Address doesn’t match”

Cause: Address on proof of address is different from what you entered in Personal Area.

Fix:

• Update your address in Personal Area to match your documents
• Or upload documents that match your registered address

❌ Rejection #5: “Document not accepted for your country”

Cause: You uploaded a document type that Exness doesn’t accept in your country.

Fix:

• Check Exness’s accepted documents list for your country
• Use the most commonly accepted document (usually passport)

❌ Rejection #6: “Document not in supported language”

Cause: Your document is in a language Exness’s verification team can’t read.

Fix:

• Use documents in widely accepted languages (English, Spanish, French, Chinese, Arabic, etc.)
• Or upload a notarized translation

❌ Rejection #7: “Selfie verification failed”

Cause: Exness sometimes asks for a selfie holding your ID. If it doesn’t match, it gets rejected.

Fix:

• Hold ID next to your face
• Make sure both you and the ID are clearly visible
• Look directly at the camera
• No sunglasses, hats, or filters

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7. What Happens After KYC is Approved

Once KYC is approved:

• ✅ You can withdraw funds (using any method)
• ✅ Your withdrawal limits may increase
• ✅ You may unlock additional account features
• ✅ Verification badge appears on your profile

You’ll receive an email notification when KYC is approved.

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8. KYC for Multiple Accounts

If you have multiple Exness accounts (e.g., Standard + Raw Spread), KYC is usually done once at the profile level. All your accounts inherit the verification.

However, if you want to change personal details (name, address), you may need to re-verify.

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9. How to Update KYC Documents (e.g., After Address Change)

If you move or your ID expires:

1. Log in to Personal Area
2. Go to Profile / Verification
3. Upload new documents
4. Wait for re-verification (usually 1-24 hours)

Important: If your registered address changes, update it in Personal Area first, then re-upload documents.

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10. Privacy and Security

Your documents are stored securely:

• ✅ Encrypted in transit (HTTPS)
• ✅ Encrypted at rest (AES-256)
• ✅ Stored with regulated data processors
• ✅ Used only for KYC/AML purposes
• ✅ Never shared with third parties (except regulators when required by law)

You can request document deletion after account closure, subject to regulatory retention requirements (typically 5-7 years).

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11. KYC for Corporate Accounts

If you’re opening a corporate account (for a company), the requirements are different:

• ✅ Certificate of incorporation
• ✅ Memorandum and Articles of Association
• ✅ Proof of company address
• ✅ ID of all directors and shareholders > 25%
• ✅ Beneficial ownership declaration
• ✅ Sometimes: source of funds declaration

Corporate KYC is more complex and takes longer (often 3-7 days).

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12. Special Cases

If you’re a non-resident (e.g., Vietnamese living in Germany)

• Use your current address in Germany for the address proof
• Use your passport (not national ID) for ID
• Register your country of residence correctly

If you’re a dual citizen

• Use one consistent identity throughout (don’t mix documents from different countries)

If you’ve changed your name

• Use documents with your current legal name
• If you have a name change certificate, upload it as supporting document

If your documents are in a regional language

• Exness supports major languages (English, Spanish, French, Chinese, Arabic, Indonesian, Vietnamese, Thai, etc.)
• For unusual languages, you may need a notarized translation

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13. Troubleshooting: When KYC Gets Stuck

Step 1: Wait 24 hours

Most KYC reviews complete within 24 hours. Don’t panic if it takes a few hours.

Step 2: Check email (including spam)

Exness sends KYC status updates via email. Make sure you’re checking spam/junk folders.

Step 3: Contact support

If 48+ hours have passed:

• Open live chat (24/7)
• Ask “What’s the status of my KYC verification?”
• Provide your account number

Step 4: Re-submit if rejected

If you get a rejection email with a reason, fix the issue and re-upload.

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FAQ

Q: How long does Exness KYC take?
A: 30 minutes to 24 hours for most users. 1-2 hours is typical.

Q: Can I trade before KYC is complete?
A: Yes, you can deposit and trade. But you cannot withdraw until KYC is approved.

Q: What if my address on the utility bill is different from my registered address?
A: Either update your address in Personal Area to match, or upload a different document that matches your registered address.

Q: Can I use my expired passport?
A: No. Your ID must be currently valid (not expired).

Q: Is a bank statement from my phone app enough?
A: No. You need an official PDF statement or a paper statement. Screenshots of banking apps are typically rejected.

Q: Can I submit the same document twice (ID and address)?
A: No. ID and address must be different document types.

Q: Does my mobile phone bill count as proof of address?
A: Usually no. Mobile phone bills are widely rejected. Use electricity, water, gas, internet, or bank statements.

Q: What if my country isn’t listed for KYC?
A: This means Exness doesn’t currently serve that country. You cannot complete KYC and should not register.

Q: Can I delete my KYC documents after account closure?
A: Yes, you can request deletion. However, regulatory requirements may require Exness to retain some records for 5-7 years.

Q: Is KYC mandatory?
A: Yes, for all regulated brokers (which Exness is). Without KYC, you cannot withdraw.

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Final Verdict

KYC on Exness is straightforward if you prepare the right documents. The key is:

1. ✅ Use a valid passport (works everywhere)
2. ✅ Use a recent utility bill or bank statement for address
3. ✅ Make sure names match across all documents
4. ✅ Take clear, well-lit photos
5. ✅ Submit and wait 1-24 hours

Most users get approved within a few hours. If you get rejected, fix the specific issue and re-submit.

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Need Help?

If you have KYC questions specific to your country or document type:

• 📧 Contact Exness live chat (24/7) — fastest
• 📧 Email support (slower but detailed)
• 🌐 Check Exness FAQ for country-specific guidance

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Ready to Open an Account?

If you haven’t opened your Exness account yet, start here:

• ⏱️ 5 minutes to register
• 💵 $1 minimum deposit
• 📄 KYC takes 1-24 hours (do it before depositing)
• 📈 Trade immediately after KYC

👉 Open your Exness account here — $1 minimum, fast KYC

Once registered, follow the KYC steps above before depositing. This way, when you want to withdraw your profits, you can do it immediately without delay.

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Here are our recommended forex brokers：EXNESS Forex，IC Markets Forex